Online Claim Form

Please keep ALL original packaging materials with the products. Customers have two weeks from the date of arrival (also stated on the bottom left of your invoice) to inspect all products and place a claim for the defective item(s). To insure your claim is processed efficiently, please enter the details of your return below . Once your claim is approved, a representative will contact you to provide a claim ID number and further instructions for the defective items.

In most circumstances, all claimed products are subject to pick-up and inspection. Inspected merchandises that do not match your claim will have a 25% shipping and restocking fee applied.

Common Reasons for Return

• Key to wind the music is jammed and cannot be turned.
• Manufacturing defects with product finishing, such as scratches, dents, blemishes, and discolorations.
• Breakage, cracking, detachments, and leakeage due to shipping.
• Foreign matter inside the waterglobe
• Air bubbles: Due to various factors that are beyond Twinkle's control (such as acts of nature and delivery route conditions), claims in this category will be processed only if the air bubble is greater than 5mm in diameter.

Please enter your contact information below.
* indicates required field

*Contact Name:

*Phone:

Fax:

Email:

*Twinkle's Account Number and Company Name:

Province/State:

*Invoice Number:

© 2004 - 2007 Twinkle Enterprises Ltd.